Muhammad Husaam
Makkah, Saudi Arabia Open to Work Remote / On-site
IT Support Specialist | 🎓 Google IT Support Certification (View) | Networking | CompTIA A+ (In Progress)
IT Support Specialist with hands-on experience in troubleshooting hardware and software issues, managing Active Directory environments, and automating tasks using PowerShell. Skilled in networking, system administration, and implementing security best practices to ensure reliable and secure IT operations. Passionate about solving technical problems, optimizing workflows, and strengthening system and network security.
Skills
Technical expertise focused on IT support, automation, and system reliability.
🖥️ Systems & OS
Windows Linux macOS
Troubleshooting, performance optimization, and system configuration.
🌐 Networking
TCP/IP DNS & DHCP VPN
Network setup, diagnostics, and connectivity troubleshooting.
⚙️ Automation & Scripting
PowerShell Task Automation
Automating IT workflows to reduce manual effort and improve efficiency.
🛠️ System Administration
Active Directory User Management
Account provisioning, permissions, and domain environment management.
🛡️ Security
Vulnerability Scanning Endpoint Security Monitoring
Threat detection, system hardening, and security best practices.
Tools & Platforms
Key tools I use daily for IT support, automation, and cybersecurity.
Experience
Hands-on IT support experience through labs, simulations, and real-world scenarios.
💻 IT Support Specialist (Lab Experience)
Self-directed | 2025 – Present
- Provided technical support in a simulated help desk environment, diagnosing and resolving hardware, software, and network issues.
- Configured and managed Active Directory, including user account creation, group policies, and permissions.
- Troubleshoot Windows and Linux systems, resolving OS-level issues, performance bottlenecks, and application errors.
- Performed network diagnostics using tools like ping, ipconfig, tracert, and Wireshark to identify connectivity problems.
- Automated administrative tasks using PowerShell scripts, reducing manual workload and improving efficiency.
- Implemented basic security practices, including vulnerability scanning with Nmap and system hardening techniques.
🖥️ Windows Server & Network Administration Lab
Home Lab Project | 2025
- Built and configured a Windows Server 2022 environment with Active Directory, DNS, and DHCP services.
- Managed domain users, enforced group policies, and simulated enterprise-level IT infrastructure.
- Deployed and tested DHCP configurations to ensure reliable IP address allocation across devices.
- Monitored and troubleshot network performance and system logs to maintain system reliability.
🛡️ Cybersecurity & System Monitoring Lab
Security Practice | 2025
- Conducted network scans using Nmap, identifying open ports and potential vulnerabilities.
- Analyzed scan results and documented findings with actionable security recommendations.
- Simulated basic threat detection and monitoring workflows to understand security operations.
- Applied system hardening techniques to reduce attack surface and improve endpoint security.
Projects & Lab Work
Hands-on projects demonstrating automation, networking, and system administration skills.
🔧 PowerShell Automation
- System Health Report (Click Here to view Scripts & Screenshots )
Monitors CPU, RAM, and disk usage to detect system issues early, reducing potential downtime. - Temp File Cleanup (Click Here to view Scripts & Screenshots )
Automatically removes unnecessary files, freeing disk space without manual intervention. - Disk Usage Alert Check (Click Here to view Scripts & Screenshots )
Sends alerts for critically low disk space, preventing unexpected storage issues. - Bulk Users Creation (Click Here to view Scripts & Screenshots )
Automates Active Directory user creation from CSV files, saving hours of manual work.
🌐 Network & Systems
- Network Troubleshooting Runbook (Click Here to view Scripts & Screenshots )
Step-by-step guide for diagnosing and resolving common network issues. - Windows Server 2022 Home Lab
Built AD, DNS, and DHCP environments simulating real-world enterprise infrastructure. - DHCP Server Setup
Configured IP address assignment across devices ensuring reliable network connectivity.
🛡️ Security & Administration
- Security Scan Report (Nmap on Kali Linux) (Click Here to view .md file & Screenshots )
Performed network reconnaissance on Windows Server 2022 Domain Controller, identified 12 open ports including DNS, Kerberos, LDAP, and SMB. Documented findings with professional security recommendations.
Future Projects
Focused projects to strengthen real-world IT support, automation, and security skills.
- 🎫 Ticketing System Simulation
Simulate a help desk environment to practice ticket handling, escalation, and SLA management. - 👥 Active Directory Automation
Automate user provisioning, group management, and password resets using PowerShell. - 📊 SIEM & Log Analysis
Collect and analyze logs to detect anomalies and simulate real-world security monitoring. - 🔄 Patch Management Automation
Automate system updates across multiple machines to improve security and reduce manual effort. - 🌐 Network Monitoring Dashboard
Track device uptime and connectivity to quickly identify and resolve network issues. - 🛡️ Cybersecurity Lab (Kali Linux)
Perform vulnerability scanning and basic penetration testing in a controlled lab environment.
Contact
Open to IT Support / Help Desk opportunities.